Syntegon unveils enhanced equipment support packages for its global customer base

German-headquartered Syntegon is set to use this week’s Achema processing sector event in Frankfurt to showcase its enhanced service agreement packages for customers in a bid to drive more effective management and maintenance of company assets, writes Neill Barston.

As the business explained, its range of agreements help those who have invested in its machinery from across the food sector including confectionery and bakery segments, to reduce production risks, gain predictability over service costs and simplify complex tasks, and therefore enable them to spend longer on core management responsibilities.

Notably, such initiatives offer more than fixed and predefined prices, with continuous support offering further reduction surrounding risks of unscheduled downtimes and can even help avoid complete shutdowns thanks to regular maintenance done by service technicians.

“This way, our customers benefit from a readily available service that ensures the long-term productivity, safety and sustainability of their processes – while meeting their respective production and plant requirements,” explains Johan Nilsson, Member of the Executive Board and responsible for Service & Digital Solutions at Syntegon.

As the company added, it continues to offer services such as inspection, maintenance, spare parts management and training individually. But companies can now choose from seven different package options as well, all of which come at a fixed price. With each service level, customers receive support, from basic service including inspection and remote service to guaranteed production performance for their machines. Based on their maintenance strategy, customers can decide which level best meets their specific needs to reach maintenance targets.

“As an independent business unit, our service now lays the foundation for even closer cooperation with our customers,” Nilsson stresses. “The more they know about the performance and condition of their equipment, the better we can support them – and optimize our range of machines and services in the long term.” Contract Fulfilment Managers are contributing to this goal, acting as liaisons between the customer and Syntegon’s services. Thanks to their Service Agreement expertise, these colleagues ensure smooth implementation of the selected packages. They also provide information on upcoming measures within the Service Agreements and are on hand to advise throughout the contractual period. For additional support, customers can contact Syntegon at any time using a helpline.